Advise
Written reports have a tendency to slip into drawers. That’s why we prefer not to write them. We make a presentation. This is not a pile of PowerPoint slides that you can print – and then slip into a drawer. We stand up and present, supported by visual aids. This stimulates interaction. It stimulates thinking. It makes it easy to start to do something.
An example of a presentation:
Now you can get started. We’re done. Sometimes we stay involved as coach. Sometimes we return later. Some of our customers ask us to do another measurement after a while. Some want to find out if they’re doing the right thing, if their actions have the desired effect. Some have discovered new issues as they went along and would like our support.
This is what we mean by customer orientation. You determine if and where you need our support. We add something. You do not depend on us.